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Shipping & Returns

Shipping & Returns

Shipping Cost

Australian Orders:    

  • Standard Delivery (2 to 4 Days)  Free
  • Express Delivery  (1 to 2 Days)  $14.95

           (Please Note orders to NT can sometimes take longer than above stated time)

International Orders:  

  • Registered Post International (5 to 10 Business Days) Flat Rate 12.95 AUD

Shipping

Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Dispatch

We dispatch orders fast, most orders are dispatched the same day if ordered before (3pm AEST Mon to Fri) Otherwise they are dispatched within 24hrs of payment being received.

Order Tracking

All orders are track-able regardless of service - Track number will be emailed to you when order is dispatched.

Order PickUp - for more information CLICK HERE 

Warranty

All products we sell come with full 12 months replacement warranty, which is included in the standard purchase price.

The Warranty Period of the item starts at time of receipt by the first end user.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days) and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

 

 

 

 

 

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