FAQs

Q. How do I pay for goods
A. We accept Paypal, Visa, Mastercard and AMEX secured by GeoTrust SSL Encryption 128-bit
Q. How do I know if the product is in stock
A. All items are in stock otherwise it will be displayed out of stock on the product listing page
Q. What if a product is marked as Presale
A. Presale means we are out of stock or it is a new product arriving soon, you can still purchase presale items and when the product is restocked you will be first customers we ship to
Q. What if Im not home for delivery what are my optioins
A. We work closely with Australia post eparcel, you can have your parcel delivered to a parcel locker at over 260 locations Australia wide or selected Australia post outlets its free to register
More Information on Australia Post Parcel Lockers
or if you like we can ask the courier to leave the parcel at a secure location otherwise the couier will leave a card advising they have been with further instructions on delivery of your parcel
Q. How will I know if my order has been received
A. You will receive an email confirmation that your order has been received, this is to indicate that we have received your sales order
Q. How will I know if my order has been shipped
A. You will receive an email confirmation that your order has been shipped
Q. Can I track my shipment
A. Yes all orders are trackable, you will receive a tracking number with your shipping confirmation email. Please note there can sometimes be delays with carriers tracking data updates and postal networks
Q. Can I check the status of my order on gastools website
A. Yes you can login to your account My Account at anytime and check the status of your order
Q. I have forgotten my password, how can I login now
A. Click Here to request your password to be sent to your email
Q. Can I check my past orders history
A. Yes you can login to your account My Account at anytime and check past orders history
Q. Is the transaction secure
A. Yes our website is secured by GeoTrust SSL Encryption 128-bit, This is same Encryption all major banks use - All information you type is secure and Encrypted - During the checkout process or at any time you login to your account you will see a "Padlock" that will appear in the top left corner of the url this indicates the GeoTrust SSL Encryption 128-bit is active
Q. Do you offer Order pickup
A. Yes, we offer same day and next day pickup in some locations for more information Click Here
Q. Is my product covered under warranty
A. Yes, all the products we sell come with full 12 months replacement warranty, which is included in the standard purchase price. The Warranty Period of the item starts at time of receipt by the first end user
Q. How can you sell products at such low prices
A. Our products come straight from the manufactures factory we cut out all the middle men along the way, We work closely with manufactures not importers and distributors. Some of the benefits of working directly alongside manufactures, is being continually updated with the latest technology and product developments as well as the latest production runs that we pass directly to you our customers